Terms & Conditions
Legal disclaimer
1. General Service Agreement
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Services are provided by White Dahlia Chauffeur Service (the “Company”) under the conditions outlined in this agreement.
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By booking, clients agree to these terms and conditions.
2. Reservations & Payments
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All reservations must be secured with a valid credit card.
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Payment is due at the time of service unless otherwise arranged.
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Rates are subject to applicable California taxes and surcharges (fuel, tolls, airport fees, etc.).
3. Cancellation & Refund Policy
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Cancellations made 24+ hours before pick-up: no penalty.
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Cancellations made 6–24 hours before pick-up: 50% of fare charged.
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Cancellations made within 6 hours or “no shows”: 100% of fare charged.
4. Delays & Waiting Time
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Complimentary waiting time:
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Airports: 30 minutes after flight arrival.
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Point-to-point transfers: 15 minutes after scheduled pick-up.
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Beyond that, waiting time is charged at the company’s current hourly rate.
5. Conduct & Safety
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No smoking, vaping, or use of illegal substances is allowed inside vehicles.
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Alcohol consumption is permitted only in compliance with California law.
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The chauffeur reserves the right to terminate a ride if passengers engage in unsafe, abusive, or illegal behavior, with no refunds issued.
6. Liability
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The Company is not liable for delays caused by weather, traffic, road closures, accidents, or acts beyond its control.
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The Company is not responsible for lost or forgotten items inside the vehicle.
7. Vehicle Damage
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Clients are financially responsible for any damage or excessive cleaning caused by them or their party (e.g., spills, stains, bodily fluids).
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Cleaning fees start at $250 and may increase depending on severity.
8. Airport & Travel Policies
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For airport pick-ups, flight numbers must be provided at booking to allow proper tracking.
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The Company is not responsible for missed flights due to insufficient booking time, passenger delays, or force majeure.
9. Privacy & Data Protection
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Client information (name, contact, payment) is collected solely for reservation and billing purposes.
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The Company does not sell or share customer data with third parties.
10. Governing Law
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These terms are governed by the laws of the State of California.
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Any disputes shall be resolved in the courts of San Diego County.