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FAQ
Learn about White Dahlia Transportation
A: We offer luxury point-to-point transportation, hourly chauffeur services, premium airport transfers, and curated tour experiences throughout San Diego, Los Angeles, and beyond. Our airport service includes San Diego International (SAN), Los Angeles International (LAX), John Wayne (SNA), Long Beach (LGB), Ontario (ONT), and Palm Springs (PSP), ensuring seamless travel with real-time flight tracking and personalized service.
A: You can book directly through our website, call or text us, or email our concierge team.
A: Our main hub is San Diego, but we also serve Los Angeles, Orange County, and surrounding areas.
A: Pricing depends on the type of service, distance, and time booked. You’ll receive a quote once you provide pick-up and drop-off details.
A: All of our bookings are paid up front. With your CC being kept on file for incidentals or add-ons
A: We accept cash, major credit cards, debit cards, Tap-To-Pay, and secure online payments through our booking platform.
A: Yes! We provide professional airport transfers to and from all major Southern California airports, including San Diego International (SAN), Los Angeles International (LAX), John Wayne (SNA), Long Beach (LGB), Ontario (ONT), and Palm Springs (PSP). We specialize in SAN ↔ LAX transfers and offer real-time flight tracking to ensure your chauffeur is ready the moment you arrive.
A: Absolutely. We monitor your flight status and adjust for flight delays whenever possible. Once your scheduled airport pickup time begins, we provide 30 minutes of complimentary wait time. After the complimentary period, additional waiting time is billed in 30-minute increments at 25% of the vehicle’s hourly rate per increment. This airport wait-time policy allows your chauffeur to remain available while accounting for extended delays after pickup.
A: White Dahlia offers a premium fleet designed for everything from private transportation to group celebrations. Travel in exceptional comfort aboard our flagship 2026 Cadillac Escalade IQL, offering spacious, refined accommodations for up to six guests.For larger groups and special occasions, our 2026 Mercedes-Benz Signature Party Van accommodates up to 13 guests and delivers a private luxury experience featuring custom lighting, premium sound, karaoke, dual TVs, a bar area, and lounge-style seating—perfect for birthdays, weddings, wine tours, bachelor and bachelorette parties, and nights out.For individuals and smaller groups, our Tesla Model Y offers a comfortable, modern, and efficient premium transportation experience for up to four guests.
A: Yes, all chauffeurs are licensed, insured, and trained to deliver a premium experience.
A: Yes. Minimum fares vary by vehicle and help cover the cost of dispatching your chauffeur and vehicle for shorter trips. Our current minimum fares are $90 for the Tesla Model Y, $129 for the Cadillac Escalade IQL, and $190 for the Mercedes-Benz Signature Party Van.The applicable minimum is automatically reflected in your quote. For trips exceeding the minimum fare, standard distance-based pricing applies.
A: Our hourly packages include travel within a 70-mile radius of your original pickup location. During your reserved time, your chauffeur can make multiple stops and travel throughout the area, provided the vehicle remains within that 70-mile service radius.If your itinerary takes the vehicle more than 70 miles from the original pickup location, additional mileage charges apply for the distance traveled beyond the 70-mile radius, based on the vehicle selected:Tesla Model Y: $2.20 per additional mileCadillac Escalade IQL: $3.10 per additional mileMercedes-Benz Signature Party Van: $3.75 per additional mile
Your hourly package time continues throughout the reservation, including travel time.For trips that will extend significantly beyond the 70-mile service radius, please call us at 1-858-425-5899 and we'll help determine the best option for your itinerary.
A: Yes! Choose from iconic San Diego landmarks and add a gourmet dining stop — all tailored to fit within your time window.
A: Absolutely! Your Temecula wine tour can be customized around the experience you’re looking for. Choose from our recommended wineries and curated itineraries, or create your own itinerary by selecting the wineries you’d like to visit.Whether you're planning a relaxed afternoon of tastings, celebrating a special occasion, or spending the day exploring Temecula Wine Country, your private chauffeur and vehicle remain dedicated exclusively to your group for the duration of your tour.
A: We’ll pick you up and return you to the address of your choice. Our wine tour packages include complimentary pickup and return transportation within 50 miles of Temecula Wine Country, so you can relax and enjoy the experience from the moment we arrive.If your pickup location is more than 50 miles away, additional mileage charges apply only to the distance beyond the included 50-mile service area, based on the vehicle selected.Additional pickup or drop-off locations can also be accommodated upon request.
A: Yes. Our hourly chauffeur service gives you the flexibility to have a dedicated vehicle and professional chauffeur at your disposal for the duration of your reservation. It’s ideal for business engagements, weddings, special events, wine country outings, nights out, or any occasion where you need the convenience of multiple stops without booking separate trips.
A: We understand that plans can change. Our cancellation policy is based on how much notice we receive before your scheduled pickup time:More than 24 hours before pickup: Full refund12–24 hours before pickup: 50% refundLess than 12 hours before pickup: Non-refundable
Cancellations are calculated from the scheduled pickup time listed on your reservation.
A: Gratuity is not included in the fare but is always appreciated at your discretion. 100% of all gratuities go directly to your chauffeur as a reflection of their service.
A: Our Signature Party Van is designed to make the journey part of the celebration. Every reservation includes access to the van’s entertainment and comfort amenities, including:Luxury lounge-style seating for up to 13 guestsPremium sound systemKaraoke with wireless microphonesDual TVsCustom LED party lightingBuilt-in bar areaComplimentary bottled waterComplimentary ice and cupsDevice charging
Guests are welcome to bring their own music and, for guests 21 and older, their own alcoholic beverages.Whether you’re celebrating a birthday, bachelor or bachelorette party, wedding, wine tour, concert, or simply planning a night out, the Signature Party Van provides a private entertainment experience built around your group.
A: Normal cleaning from ordinary use is included with your service at no additional charge. However, additional fees may apply when a vehicle is left with an excessive mess, requires specialized cleaning, or is damaged during your reservation.Excessive CleaningTesla Model Y: $100Cadillac Escalade IQL: $150Mercedes-Benz Signature Party Van: $250
Examples include significant food or beverage spills, excessive trash, mud, stains, or other conditions requiring additional cleaning or detailing. Glitter and confetti are prohibited in all White Dahlia vehicles.Bodily Fluid / Biohazard CleaningTesla Model Y: $300 minimumCadillac Escalade IQL: $400 minimumMercedes-Benz Signature Party Van: $500 minimum
Biohazard cleaning includes vomit, urine, blood, or other bodily fluids and requires specialized cleaning and sanitation.These are minimum charges. If professional cleaning, repair, replacement, sanitation, or other remediation exceeds the applicable minimum, the customer may be responsible for the reasonable additional cost.Smoking and vaping are strictly prohibited in all White Dahlia vehicles.
A: Yes. Guests may bring their own alcoholic beverages aboard our Signature Party Van, provided all guests consuming alcohol are 21 years of age or older.For your convenience, the Party Van includes complimentary ice, bottled water, cups, and a bar area for your group to enjoy during the experience.White Dahlia does not sell or provide alcoholic beverages. Guests are responsible for bringing their own alcohol and consuming it responsibly. Alcohol may not be consumed by anyone under 21, and your chauffeur reserves the right to end alcohol consumption or service if passenger behavior creates an unsafe situation.Please drink responsibly and leave the driving to us.
A: Yes. Hourly reservations are designed to provide flexibility, and you're welcome to adjust your destinations, stops, or itinerary during your reservation, provided travel remains within the applicable service area.Your reservation time, however, is based on the originally scheduled start and end times. If your group is not ready at the scheduled pickup time or chooses to depart later, the reservation clock will continue to run and the original end time will remain unchanged.If you'd like to extend your reservation beyond the scheduled end time, additional time may be added subject to vehicle and chauffeur availability and will be billed at the applicable rate.Changes to your scheduled pickup time made in advance are welcome and will be accommodated whenever availability permits. We recommend contacting us as early as possible for schedule changes.If White Dahlia causes a delay in the start of your service, you will not lose any of your reserved service time as a result of that delay.
A: Yes. We understand that plans can change, and additional stops or destination changes can usually be accommodated, subject to availability and any applicable fare adjustments.A brief additional stop during your trip may be added for an additional stop fee.If you request an extended stop and would like the vehicle and chauffeur to remain available, additional wait-time charges may apply.If you are dropped off and the chauffeur is released, then request another pickup at a later time, the additional transportation is considered a new point-to-point reservation and is subject to the applicable vehicle minimum fare and mileage charges.Any changes that significantly alter the distance, duration, or routing of the original reservation may result in an adjustment to your fare.
A: We believe in transparent pricing and want you to know what to expect before your trip. Your quoted fare covers the transportation services included in your original reservation.Additional charges may apply when your reservation changes or additional services are required, including additional stops, extended wait time, overtime, mileage beyond an included service area, parking or tolls when applicable, excessive cleaning or biohazard cleanup, and vehicle damage.Any customer-requested changes that significantly increase the distance, duration, or scope of the original reservation may also result in a fare adjustment.Whenever possible, we’ll communicate applicable additional charges before they are incurred so there are no unexpected surprises at the end of your trip.
A: Your privacy and discretion are a priority on every White Dahlia journey. Our chauffeurs are required to maintain confidentiality, and we do not record cabin audio or disclose details about your conversations, itinerary, passengers, or travel arrangements to outside parties except when required by law.Whether you’re traveling for business, a private event, a special occasion, or simply prefer a discreet transportation experience, you can expect professional, respectful service with your privacy in mind from pickup to drop-off.
A: We recommend booking as early as possible to ensure your preferred vehicle and pickup time are available, especially for airport transportation, hourly service, wine tours, weddings, and our Signature Party Van.Same-day and short-notice reservations may be available depending on vehicle and chauffeur availability, so please don’t hesitate to contact us if your plans come together at the last minute.For weekends, holidays, and special events, we strongly recommend reserving in advance, as availability can fill quickly.
A: Yes. Same-day and last-minute reservations are welcome when vehicle and chauffeur availability allows.We’ll always do our best to accommodate short-notice requests, but advance reservations are recommended to ensure the best selection of vehicles and pickup times, particularly on weekends, holidays, during peak travel periods, and for special events.For immediate transportation needs, please call us directly at 1-858-425-5899 so we can confirm availability as quickly as possible.
A: Yes. Child safety seats and booster seats are available upon request. Simply select the appropriate child seat or booster seat option during the booking process, and we’ll have it ready for your reservation.When prompted, please provide the child’s age, height, and weight so we can prepare the appropriate seat.You are also welcome to bring your own child safety seat or booster seat if you prefer.
A: White Dahlia operates a predominantly electric fleet. Our Tesla Model Y and Cadillac Escalade IQL are fully electric, providing a quiet, smooth, and refined transportation experience.Our Mercedes-Benz Signature Party Van is diesel-powered, as fully electric passenger vehicles capable of providing the size, capacity, and configuration required for our Party Van are not yet readily available.As suitable electric options become available, we’ll continue to evaluate opportunities to expand the electric portion of our fleet.
A: Absolutely. White Dahlia provides private chauffeur service for weddings, corporate events, client transportation, birthdays, anniversaries, bachelor and bachelorette parties, nights out, and other special occasions.For an elevated executive or special-event experience, our 2026 Cadillac Escalade IQL provides luxurious accommodations for up to 6 guests, with a quiet, refined all-electric ride.For larger groups and celebrations, our Mercedes-Benz Signature Party Van accommodates up to 13 guests and features lounge-style seating, custom lighting, premium sound, karaoke, dual TVs, and a bar area—creating a private entertainment experience from the moment your group steps aboard.Whether you need transportation for a single transfer or a dedicated vehicle and chauffeur for several hours, we can tailor the service around your itinerary and occasion.
A: Our fleet offers options for both private transportation and larger groups:Tesla Model Y: Up to 4 guests2026 Cadillac Escalade IQL: Up to 6 guestsMercedes-Benz Signature Party Van: Up to 13 guests
Passenger capacities are based on the maximum number of guests each vehicle can safely accommodate. When traveling with significant luggage, airport bags, or other large items, available passenger capacity may be reduced.If you’re unsure which vehicle is best for your group, please contact us and we’ll be happy to help you select the right option.
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