Question 1

Q: What services does White Dahlia offer?

Accepted Answer

A: We offer luxury point-to-point transportation, hourly chauffeur services, premium airport transfers, and curated tour experiences throughout San Diego, Los Angeles, and beyond. Our airport service includes San Diego International (SAN), Los Angeles International (LAX), John Wayne (SNA), Long Beach (LGB), Ontario (ONT), and Palm Springs (PSP), ensuring seamless travel with real-time flight tracking and personalized service.

Question 2

Q: How do I book a ride?

Accepted Answer

A: You can book directly through our website, call or text us, or email our concierge team.

Question 3

Q: Do you only operate in San Diego?

Accepted Answer

A: Our main hub is San Diego, but we also serve Los Angeles, Orange County, and surrounding areas.

Question 4

Q: How much does a ride cost?

Accepted Answer

A: Pricing depends on the type of service, distance, and time booked. You’ll receive a quote once you provide pick-up and drop-off details.

Question 5

Q: Do you require a deposit?

Accepted Answer

A: For hourly services and tours, we may require a small deposit to secure your booking.

Question 6

Q: What payment methods do you accept?

Accepted Answer

A: We accept cash, major credit cards, debit cards, Tap-To-Pay, and secure online payments through our booking platform.

Question 7

Q: Do you provide airport pick-ups and drop-offs?

Accepted Answer

A: Yes! We provide professional airport transfers to and from all major Southern California airports, including San Diego International (SAN), Los Angeles International (LAX), John Wayne (SNA), Long Beach (LGB), Ontario (ONT), and Palm Springs (PSP). We specialize in SAN ↔ LAX transfers and offer real-time flight tracking to ensure your chauffeur is ready the moment you arrive.

Question 8

Q: Will my driver wait if my flight is delayed?

Accepted Answer

A: Absolutely. We monitor your flight status and adjust accordingly, so you’ll never be left stranded.

Question 9

Q: What kind of vehicle will I ride in?

Accepted Answer

A: Travel in true luxury with our flagship 2026 Cadillac Escalade IQL, where cutting-edge performance meets exceptional comfort. Designed to accommodate up to six guests, it offers an unmatched level of space, style, and sophistication. For guests seeking a more economical yet still premium experience, we also offer our Tesla Model Y, a clean, modern, and efficient option.

Question 10

Q: Are your drivers professional?

Accepted Answer

A: Yes, all chauffeurs are licensed, insured, and trained to deliver a premium experience.

Question 11

Q: Is there a minimum fare in order to dispatch a chauffeur?

Accepted Answer

A: Yes, a minimum fare of $80 applies to all bookings. This amount is included in the total service fee and covers the first 15 miles of travel.

Question 12

Q: Does the 8-Hour VIP Tour have a mileage limit?

Accepted Answer

A: Yes. Our 8-Hour VIP Tour is a discounted package designed for exploring within a 50-mile radius of your pickup location—perfect for Temecula wine country, San Diego city tours, coastal day trips, and the surrounding region. The reduced rate reflects this service area.
If your plans extend beyond 50 miles from pickup, you have two great options:
Continue with your VIP Tour and pay a per-mile rate for every mile driven beyond the 50-mile radius:
First Class SUV (Escalade): $2.50 per additional mile
Sprinter Van: $3.35 per additional mile
Book our Hourly Service or Point-to-Point Transfer instead, which are built for longer-distance travel without mileage caps.
Not sure which option fits your itinerary best? Give us a call at 1-858-425-5899 and we'll help you choose the most cost-effective service for your trip.

Question 13

Q: Can I customize my own tour?

Accepted Answer

A: Yes! Choose from iconic San Diego landmarks and add a gourmet dining stop — all tailored to fit within your time window.

Question 14

Q: Can I customize my wine tour?

Accepted Answer

A: Absolutely! We offer a 5-6 hour tour that includes visits to three Temecula wineries. You’re welcome to choose from our recommended wineries or select your own trio, the choice is entirely yours.

Question 15

Q: Where will I get picked up for the wine tour?

Accepted Answer

A: We’ll pick you up and drop you off at the address of your choice. If you’d like us to make additional drop-offs at multiple locations, we can accommodate that as well for an added charge of $3 per mile.

Question 16

Q: Do you offer hourly chauffeur services?

Accepted Answer

A: Yes, perfect for business meetings, events, or all-day convenience.

Question 17

Q: What is your cancellation policy?

Accepted Answer

• More than 24 hours before pickup: full refund
• Less than 24 hours but more than 12 hours before pickup: 50% refund
• Less than 12 hours before pickup: 100% of the booking fee

Question 18

Q: Is gratuity included?

Accepted Answer

A: Gratuity is not included in the fare but is always appreciated at your discretion. 100% of all gratuities go directly to your chauffeur as a reflection of their service.

Question 19

What happens if I damage the vehicle or require excessive cleaning?

Accepted Answer

Any damage to the vehicle or incidents requiring excessive cleaning (including spills or illness) will result in a cleaning fee. Charges are based on the hourly rate of the vehicle booked—for example, $80/hour for a Tesla Model Y and $120/hour for an Escalade.

The total charge will depend on the severity of the cleaning required and the time needed to return the vehicle to service.

Question 20

Can I change my pickup time during an hourly booking?

Accepted Answer

Pickup times can be adjusted; however, any changes that extend beyond the originally scheduled time will result in additional charges.

For example, if a 6-hour reservation is booked from 3:00 PM to 6:00 PM, then 10pm to 1 AM and the return pickup is delayed to 11:00 PM, an additional hourly charge will apply based on the vehicle reserved.

We recommend confirming your schedule in advance to avoid additional fees and ensure availability.

Question 21

How do you keep your ride private and discreet?

Accepted Answer

Your privacy is protected on every ride. Each chauffeur signs a written confidentiality agreement. We do not record cabin audio, and we do not share your conversations, route, or business details with outside parties. That discretion helps create a quiet, private, stress-free experience for executives, attorneys, and any guest who values privacy.

Question 22

How far in advance should I book my ride?

Accepted Answer

We recommend booking as early as possible, especially for airport transfers, hourly service, and private tours. Advance booking helps us secure your preferred vehicle and timing, and it keeps the experience smooth and stress-free.

Question 23

Do you offer same-day or last-minute bookings?

Accepted Answer

Yes, when availability allows. Same-day requests are welcome, but advance booking is always best for guaranteed service, especially during peak travel times and event days.

Question 24

Do you provide child seats or booster seats?

Accepted Answer

Yes, child seats and booster seats may be arranged upon request. Please let us know the age and size of the child when booking so we can prepare the right setup in advance.

Question 25

Are your vehicles fully electric?

Accepted Answer

Yes. White Dahlia operates an all-electric fleet. That means a quieter ride, a smoother ride, and a more eco-friendly travel experience without sacrificing comfort or style.

Question 26

Do you offer chauffeur service for weddings, corporate events, and special occasions?

Accepted Answer

Yes. We provide luxury chauffeur service for weddings, corporate travel, client visits, private events, and other special occasions. The service is tailored, punctual, and discreet from start to finish.

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